Things That Matter

A Muslim Teen Has Filed A Discrimination Claim After A Starbucks Put “ISIS” On Her Cup

After enduring quite a bit of pain over receiving a cup with the word “ISIS” instead of her name, a Muslim teenager has filed a human rights complaint. According to the teenager whose name (as reported by Buzzfeed) is Aishah, on July 1 she and a friend went to a Starbucks located inside of a Target in St. Paul, Minnesota.

The 19-year-old said that a barista asked her to repeat her name when taking her order, but she was shocked by what she saw when she first received it.

Aishah says that she feels as if the incident happened because she was wearing a hijab and a face mask.

“I felt a lot of emotions, and shock was the main one because I actually couldn’t believe this was happening,” Aishah told BuzzFeed News.

Speaking about the incident, the deputy director of the Minnesota chapter of Council on American–Islamic Relations, Mohamed Ibrahim said “This is a reminder that Islamophobia is alive and present in our communities.” In an effort to address the issue, the group has made efforts to help Aishah file a complaint with the Minnesota Department of Human Rights.

In her interview with Buzzfeed, Aishah said the barista said that “ISIS” had been put on a cup because they hadn’t heard her name correctly. According to Buzzfeed, the Target employee who served Aishah said “they did not hear her name.”

When a manager attempted to explain to Aishah that people’s names are frequently misspelled on cups, she said that the explanations were “not credible or acceptable.”

“When somebody orders a drink at Starbucks — if the barista can’t spell the name, then they ask you to spell it,” Aishah explained in her interview that such a mistake had never happened with her order.

Aishah’s human rights complaint, claims a manager offered her a free drink and a $25 gift card for her troubles and had her escorted out by security.

Target, which oversees the Starbucks location where the incident happened, told BuzzFeed in a statement that it’s “very sorry for this guest’s experience at our store and immediately apologized to her when she made our store leaders aware of the situation.”

A spokesperson also explained that an internal investigation found “it was not a deliberate act but an unfortunate mistake” and that the company will offer additional training to the barista. According to Aishah, she has yet to hear from Target since she called the company to complain. She also has not heard from CAIR-MN.

Jaylani Hussein, the executive director of CAIR-MN, is calling for the barista and manager in question to be fired and for Target and Starbucks to reinvest in training for their employees. “We are hoping that bringing light to this incident will actually transform how Target and Starbucks and many other companies deal with such incidents,” Hussein said.

Unfortunately, it’s not the first time Starbucks has received such a complaint.

In August of last year, a man told a barista at a Philadelphia Starbucks that his name was Aziz. He was soon given a drink with the term “ISIS.”

“The barista mistakenly spelled it incorrectly,” a Starbucks spokesperson told NBC News at the time.

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